Return Policy
Return policy
DOA (defective on arrival)If the item arrives broken or is faulty, please do not hesitate to contact us within 7 days from its delivery date, and then follow the 7 Days Product Guarantee.
Kits: If any kits arrive damaged, just provide us with photos of the damaged package and we will send a new one. Returning the damaged one won't be necessary.
Electronic parts: You may have to return the defective product, which should come with all its accessories, like cable, charger, and battery. We will cover the return shipping fees.
14 days dislike toys and hobbies products
If you dislike the item for any reason, you can contact us within 14 days after its delivery date or 30 days after its shipment date. Please send us photos or a video to show the item you received in the same condition as it was delivered to you. After receiving our confirmation, you can send the product back to us. You will have to pay the return shipping fees.
We will send you a refund of your purchase minus the shipping fees after receiving the defective product. We will also need to assess the nature of the product as well as confirming that all its accessories are included in the return package and that the product has no further damages or scratches.
Note: You are responsible for paying all the customs charges and import duties on the return package. We will deduct the import taxes paid from the refund amount.
Notes:
- Please contact us before returning a defective item; otherwise, the return process may be delayed.
- We can arrange a refund or a replacement of the product after receiving the defective item and confirming that it is indeed defective;
- The return shipping fees will be at the customer’s expense, except in case of DOA cases;
- If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
- Please include a note inside the return package by including the following details (this will accelerate your return request):
your order number;
the product ID or name and the quantity;
a short description of the problem occurred with this product;
- If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation;
- If the defect on the product is not related to its manufacturing process, the customer should pay the return shipping fees.
- If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
- You are also liable for any import duties or taxes incurred during the return process.
